Confirmed Service Customer
I will never have service done at Bergstrom again. Both my wife and I had our cars serviced there and, on both cars, I was told that the brakes need to be replaced soon. My wife's car went another year and a half without needing them. On my truck I was told last year that my brakes were good, then about a month later it was in for another service and then I was told they were bad. Last Saturday, I was told my brakes were bad again and they were just replaced about 5,000 miles ago and when I challenged the service writer, he told me it was because I didn't have the rotors replaced. Come on. Brake pads aren't going to go bad in 5,000 miles on a perfectly good rotor unless you have a caliper issue, and the service writer didn't say I did have a caliper issue. You really need people behind the desk that have morals and know what they are talking about.
John M.
APPLETON,
WI
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
My truck needed scheduled and unscheduled maintenance. Service advisor communicated frequently about status of services.
Confirmed Service Customer
The staff was very efficient. I was in and out of there in.less than 30 minutes.
Confirmed Service Customer
The oil change and tire rotation was done so fast, I questioned if it was even done. I didn’t even have a chance to finish my complimentary beverage.
Confirmed Service Customer
Service rep was very easy to work with. I showed early for a scheduled service. They had my vehicle complete even before my original scheduled time.
Confirmed Service Customer
I had oil change and tire rotation and multi-point inspection, They did everything correctly and fast.