330 Reviews Found
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Confirmed Service Customer
I was treated very well, when it looked like my repair would take longer than expected, I was given a ride home and a ride back to dealership when done.
Lynn V.
Appleton
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Confirmed Service Customer
I brought my vehicle to Bergstrom to address a warranty concern. I noticed the rear speakers were not working when the fade was set to the back. I also requested an oil change. The person who assisted me checked the radio settings to ensure the issue was not due to operator error. He confirmed that the speakers were not functioning correctly. Two hours later, I received a call informing me that the speakers were operating as designed. I picked up my vehicle after the oil change but was threatened by the dealership. They told me that if I brought my vehicle in for bumper-to-bumper warranty work and the dealer could not replicate the error, I would owe them about $70. I asked what would happen if it was a safety concern, but they reiterated the same policy. I was shocked by this policy despite purchasing three vehicles from this dealership, all with bumper-to-bumper warranties. I have only had three or four warranty issues in ten years, all verified and repaired. To make matters worse, I checked the oil level when I got home and was filling the windshield washer fluid. The reading was just below the hash marks. While Bergstrom charged me for enough oil to service the vehicle's minimum fluid requirements, I had to add ¾ and a quart to meet the manufacturer's recommendations. I even brought it to a local mechanic to verify that I had checked the oil correctly. The dealership's policies deter customers from ensuring that their vehicle is operating safely and correctly under warranty and from doing routine maintenance that, when incorrectly performed, may cause premature engine wear. If a technician cannot do the small things right, how can I trust them to conduct potential major maintenance? I don't blame the team members on the front lines. Bergstrom Management should look at their policies and ask themselves if experiences like mine will make customers interested in buying a vehicle from them in the future. They should TRAIN their technicians, EMPLOY some quality controls, and do something to prevent these types of mistakes from happening again.
Kevin H.
Neenah
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Confirmed Service Customer
Service is on time, the sales area was less than helpful. Two salesmen said if there is anything you need to come to my office and walked away that's real customer service.
William J.
SHAWANO
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Confirmed Service Customer
Very clean and the staff was extremely courteous.
Dustin V.
Appleton
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Confirmed Service Customer
Came in for an oil change and told them of a noise so they did take it over to the other shop to get it looked at. I was in a pinch for time as this was the weekend before Christmas and I had a number of errands to run before picking the kids up from school. They were nice enough to shuttle me to the mall while I waited to find out what was wrong with my truck. After an hour with no call I had to call them and they still did not get to it. Called back after another 30 minutes to tell them that we needed to get picked up and would have to get my truck looked at a different time as I had other errands to run which they then told me that my truck was apart and waiting for the part to arrive and it would be done between 1:30-2:00, I told them that wouldn't work but didn't have much choice as they already started to work on my truck. So I called again to get picked up and an hour and half later finally someone picked me up from the mall. I understand they were down a few drivers but if I would have known it would take this long I would not have gone, the drivers were very respectful and nice and I knew it was not their issue. So basically I wish they would have informed me that they were fixing my truck before taking it apart. I would have scheduled a different time to get it fixed. I also had to call our sales contact about 5-6 to find out what was happening with my truck and dealing with the shuttle service.
Amy K.
Appleton
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Confirmed Sales Customer
Erik, Pierce and the rest of the dealership staff were friendly, had a smile on their face and were wonderful to work with. I Would definitely recommend purchasing a vehicle through them.
Trevor S.
Negaunee
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Confirmed Service Customer
Signed up for service appointment online, asked for synthetic oil change, tire rotation, and to get a squeak checked out. At check in again specified synthetic oil, did not receive it. Even leaving, agreed if the price was correct because it was too low if I received synthetic oil, assured it was synthetic. Rep made my tire rotation out to be a big deal(I will have to see if I have a lift available), rotated my tires but didn't check your pressures. On my drive home OnStar alarm, truck computer, all went off saying rear tire pressures were off. Had to stop in the pouring rain at a gas station to fix. Will not be going back to this dealership for maintenance or to buy my next vehicle. Incompetent people should not be working on $95,000 vehicles.
Joshua D.
Keene
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Confirmed Service Customer
You scheduled an appointment to replace a part,and when I was there I was told the part hadn't been delivered yet,a phone call would have nice to say to wait to come in after the part was there
Mark B.
Appleton
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Confirmed Sales Customer
This is the second vehicle I’ve bought from Bergstrom, both times it was effortless. The process seems to be well oiled.
Scott S.
De Pere
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Confirmed Service Customer
I purchased a 2923 Buick Envision pickup on October 31,2023. November 15 I discovered the Navigation didn’t work. I called and took it in on November 20. I was informed a card was not installed and they couldn’t believe it wasn’t with the vehicle and I got the impression it was my fault and I took it. The missing card was ordered. Three weeks later I called and was told it just came in that day. I brought the vehicle in on December 12. The card was installed and I was told it was a very expensive replacement and they would try to cover it under the warranty and if not they would call me. I informed them I do not intend to pay for something that was supposed to be part of the vehicle when I picked it up. Again I got the impression that the feeling was I was responsible. My point is that if the vehicle had been properly checked before I picked it up thi shouldn’t have happened. On two occasions I called Kim, who sold me the vehicle about this issue and on both occasions she said she would get back to me and she never did. The chip or card or whichever was installed and works and I haven’t heard anything yet regarding the warranty.
David L.
APPLETON
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Confirmed Service Customer
Eric Wright (sales) and Bobby Thao (service) were amazing.
David L.
Appleton
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Confirmed Service Customer
Got me in right away, kept me informed, got it fixed and on my way.
Gary C.
NEW LONDON
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Confirmed Service Customer
Being the normal maintenance prior to our winter season all items were inspected and serviced as needed. Shortly after I was on my way.
Les W.
Neenah