304 Reviews Found
Confirmed Service Customer
Aiden did not provide updates. Rotors were replaced without informing me. This has never occurred before. I will not be back to this location.
Lisa H.
Lakewood
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Confirmed Service Customer
Staff was extremely helpful and friendly and made my visit very easy and comfortable.
Tanner K.
APPLETON
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Confirmed Sales Customer
People were very friendly and mostly knowledgeable. Communication was pretty good.
Robert M.
Oshkosh
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Confirmed Sales Customer
I had an excellent experience. Kim was friendly, professional, and very much to the point. We loved working with her, and would come back anytime.
Martin K.
Appleton
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Confirmed Sales Customer
Our sales person Kim Michaelski did a great job in helping us figure out which vehicle we wanted. We test drove a couple of vehicles and found the one that we wanted.
Anthony A.
Pulaski
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Confirmed Service Customer
When I arrived 15 minutes early for my 1:45 appointment, there were 7 vehicles ahead of me, 6 people standing in line to check in, and one service advisor tied up on a phone with a customer and a bank over your stupid verification code requirement for a simple credit card transaction. There were no fewer than 6 techs standing and sitting in the Bay Area having a fine chat, with no work being done on any vehicle. After observing this standoff for 10 minutes, I began videoing the scene with my phone camera. That stirred the tech into action. But had other things to do, so I left. I came back an hour later and got in line again. This time it only took 57 minutes for my express service. And it only cost $85.
David B.
NEENAH
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Confirmed Service Customer
Went for oil change and tire rotation. During service was told my battery was dead and could replace or jump start. Told service it was very unusual for a battery to die in a small amount of time unless they drained battery during service and to jump start it. Service crew did not know where battery was located or how to jump start as I witnessed them open the back of Acadia and then proceeded to go through back seat to jump start battery. You can jump start this vehicle under the hood. When service was completed and car was jump started I explained to service again how unusual it was for the battery to die in a small amount of time. And how they could have jumped started it under hood. Response was.You are all set. All in all I question how good of service I actually got? And. As a side note. I have not had any issue with battery before or after service.
Larry O.
Little Chute
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Confirmed Sales Customer
We dealt with Jacobo...he was very knowledgeable and friendly. We didn't feel pressured in any way. He spent the time and tried to answer any and all questions.
Ronald W.
APPLETON
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Confirmed Service Customer
Watched them pull the vehicle outside when don and park it after an oil change,,I sat for another 15 minutes,walked out looked in car,the change oil %,,hadnt been reset,had to go back in and ask if it was done,and get paperwork and have them reset oil %,,
Mark B.
Appleton
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Confirmed Sales Customer
It was very simple to choose a car, get financing and work out delivery.
Janet G.
WAUPACA
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Confirmed Sales Customer
Have a few issues with the vehicle that I will follow up with Bergstrom (paint flaws, tailgate cables, etc.). Purchase & pick-up of the vehicle did not go smoothly - though I do understand that the team was short-staffed at the time. First, I did not know I would need to bring a paystub from work for the paperwork signing, and that could have been worked out ahead of time. And second, after driving the truck home a few miles down the road, low fuel indicator came on along with low washer fluid. The truck did not have gas, needed washer fluid, and the tires were not properly inflated. I was able to take care of all that myself, but for the cost of the vehicle, it would have been nice to have that looked over by Bergstrom prior to pickup.
Matthew T.
GRAND CHUTE
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Confirmed Sales Customer
I have been dealing with Bergstrom for years, no bad experience. Erik Wright is my main contact.
Kermit M.
APPLETON
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Confirmed Sales Customer
Erik Wright is an excellent salesperson and asset to Bergstrom. Having a great experience buying a truck from him in the past, I was happy to see him again. He listens to the needs of the guest, and then gets on it to make things happen. You know he will always deliver on his commitments. It's an easy, comfortable experience focused on getting it right for the guest every time. Leon also provided great service when patiently walking me through all of the vehicle features.
Joel K.
APPLETON