I had a simple thing that needed to be done. I had made an appointment to have a headlight replaced. I got there on time and was told they would check, but if they had to order a part it would take a few hours. DUH the dealership is right across the parting lot. They di have the part. I went to check out around out I had to do it on my phone. The no longer processed credit cards? Really, I a 70 years old and had to fumble putting in the numbers? Jake did enter them for me but really?
I love the new tech video you get texted after service . Only problem I tried to listen to it in the shop and it was to noisy to hear . When I tried again when back in the office it was gone . Keep it on the link for a while man! 🤷♂️
WE BROUGHT A 23 GMC TERRAIN THERE FOR SERVICE BECAUSE IT DID NOT START WE WERE TOLD IT WAS THE ECM MODULE AND IT WOULD BE COVERED UNDER WARRENTY. YOU CALLED US THAT IT WAS DONE AND WHEN WE GO TO PICK THE VEHICLE UP YOU CHARGE US $552.32 AND YOU STATE THAT IT WOULD NOT BE COVERED UNDER WARRENTY.
I was met outside by my vehicle, attendant confirmed my name. Car was brought in promptly, I relaxed in lounge. Cookies were gone:( Was told service would take 45 min. Was done in 35. In and out. Nice experience. Hard to find these days.
I’m reviewing on my follow up appointment this is the second time this has happened to me when I get my vehicle back that it is filled with black fingerprints on the door, center console and glove compartment which is very disappointing when my vehicle is clean when I get there
I had a low tire message on my way to meeting people for dinner. Your technical people identified there was a nail in the tire. They were working on one persons vehicle, but mine was next to me and got me out of there in 45 minutes and I was able to still meet my friends for dinner I was late but that was OK. I got my tire fixed fast.