Customer Reviews

Very friendly staff. I got my car in right away for an oil change and tire rotation. No up charges or dealer add ons. I trust Bergstrom to service my car in an honest and fair way since I bought it there.

Friendly and outstanding service.

I was checked in by Thomas Addison and he was very personable and everything went very smooth.

Kim was wonderful. Very thorough and dedicated to her job!

Oil change experience was fine...misinformation from several staff members on Zurich maintenance plan - & also greatly oversold on maintenance plan drawn up by you & losing 10 oil changes & 3 tire rotations with so far, no explanation or resolve

There was a puddle of oil under my vehicle the morning after my oil change.

Kim was phenomenal- she understood my needs and limitations and made my buying experience excellent. Jesse in the finance department was awesome as well- had a lot of questions at the end on the financial end of my contract and he was great working with me to make my deal work in my favor. I would definitely buy again from this Team!

Transmission was fluttering when shifting. Fixed under warranty. Thank you.

Scheduled the appointment online. Received a confirmation email and follow up text for the appointment. Asked my son to drop off the vehicle for me. He showed up for the appointment and no one expected my vehicle to be at the dealership. The Service Writer had no idea what work was to be performed. Why have an app for the convenience of scheduling service when the dealership doesn’t pay attention to it? This never happened when I serviced my Charger at Bergstrom Oshkosh Dodge. They always knew when I was going to be there, had all the paperwork ready, and took care of things efficiently. I appreciated the video description from the Technician and the recommendation. Choosing and authorizing the recommended work was easy. The Technician completed all the work very quickly and had my vehicle ready within a few hours. It was well in advance of the suggested time. Great job.

Erik Wright is easy to work with and a lot of fun. I really didn’t have to much everything was taken care of from trading in my vehicle to jumping in my new one.👍

They got me in in a timely manner. It took them a while to diagnose the cause of my problem, but they kept working on it until they solved the problem. I worked with Bobby and he was very helpful.

Fast and efficient

Part was back ordered so the service took over 3 weeks however I was provided with a F150 loaner. I received several calls from the associate on updates and the solution.

Good job!

They took the time to make sure everything was good on my truck

Kim made sure I was informed throughout the entire purchase process from knowing a car that I would be interested in would be coming into the dealership to when it was delivered in Appleton. She was very thorough in demonstrating the new car features in a very friendly and personable manner. It definitely was a very pleasant experience. She should be highlighted on a billboard.

Katie was delightful as always in service. Well done Bergstrom GMC team!

Received great service

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BUICK GMC ON NICOLET IS AWESOME AS ALWAYS!