Customer Reviews

I went to pickup vehicle at 5:00 and Gabe was the only one available. He was with another person so I waited and waited, place was a ghost town. after 20 mins i finally said I need to pickup my vehicle. He then tells me its at the quick lube?? So I walk over to quick lube and that place is a ghost town. I walked around and finally disturbed two people a lady and a young man sitting in an office. they look startled and unwelcoming. but this did have my invoice. not the typical experience.

Great service was provided

Staff was friendly, accommodating, efficient and made me feel important!

It was a great experience. Everyone was nice, informative on the process, and conducted my service efficiently.

Great Service!

Staff was very friendly and hopeful.

I was scheduled to have a scratch buffed out (which looks fantastic) and have my squeaking, loud brakes serviced. I waited for 3.5 hours and left with nothing done to my brakes. I was told I would hear what was planned to do about my brakes once Madison Bergstrom got back to Katie and she would call me. It has been 5 days since I left and I still have not heard from anyone. I’m very disappointed.

The oil change was done in a timely manner. Thank. JM

Emily was FANTASTIC…she address my flat tire immediately with service at no charge. Her courtesy is an example to all!! Incredibly service oriented to her customers!!!

Given misleading quote on service....like bait and switch

Everything was wonderful! Thank you!

Very thorough description of what they were going to do before they looked at my car, and then they went through everything with me afterwards. Felt very satisfied. The waiting area was welcoming.

Quick and easy

Service was good but when I got home there was oil smudges all over my white fenders. They could have washed it.

Excellent service, fast and eveything was completed without any problems

Great service like always!

great staff

Excellent. Sales help pleasant and professional. He reminded me that I was able to get an additional discount due to where I worked. Plenty of time taking us through car features and set up.

Multiple negatives from this last experience. The tech working on my truck (oil change and tire rotation) stripped a lugnut and stud taking one of the wheels off. I received a text from the supervisor saying they were waiting on parts and that's why it was taking so long. It wasn't until I checked in with them, that I was told what was wrong. I should've been told in person what happened and that there was going to be a delay. Fortunately I was able to get a loaner so I wouldn't miss my next appointment, but that was bad communication. And something wasn't done correctly with my tire rotation, because before my rotation I could do 75/80 smoothly with my truck. After the rotation, if I go over 72 my truck starts shaking like somethings out of balance or alignment. And, the second negative, when I went to pay, I was informed that I was going to have to pay online because "the higher ups don't want us doing card transactions any more." Well, the site didn't load for me, so they had to do a card transaction. When you have a physical location, you need to accept in-person payments/card transactions. If online is the way you are going, I'll find somewhere else to go that will let me pay in-person. Overall, this is the second time I've had problems with you guys during a simple oil change and tire rotation. I'm not happy with the quality of service I've been receiving from you guys with this vehicle. I drive a lot for work (I'm in for oil and rotation every 5-6 weeks due to the nature of my work and my truck being my office). I need this vehicle working at top quality when it leaves its service appointments. What can you offer me in order to not lose a customer, because at this point, if the next appointment is another screw up, I'll find somewhere else to go.

Service advisor was polite and helpful. Extremely fast service! On-time appointment. I like the app.