328 Reviews Found
Confirmed Service Customer
Signed up for service appointment online, asked for synthetic oil change, tire rotation, and to get a squeak checked out. At check in again specified synthetic oil, did not receive it. Even leaving, agreed if the price was correct because it was too low if I received synthetic oil, assured it was synthetic. Rep made my tire rotation out to be a big deal(I will have to see if I have a lift available), rotated my tires but didn't check your pressures. On my drive home OnStar alarm, truck computer, all went off saying rear tire pressures were off. Had to stop in the pouring rain at a gas station to fix. Will not be going back to this dealership for maintenance or to buy my next vehicle. Incompetent people should not be working on $95,000 vehicles.
Joshua D.
Keene
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
You scheduled an appointment to replace a part,and when I was there I was told the part hadn't been delivered yet,a phone call would have nice to say to wait to come in after the part was there
Mark B.
Appleton
Was this review helpful?
Confirmed Sales Customer
This is the second vehicle I’ve bought from Bergstrom, both times it was effortless. The process seems to be well oiled.
Scott S.
De Pere
Was this review helpful?
Confirmed Service Customer
I purchased a 2923 Buick Envision pickup on October 31,2023. November 15 I discovered the Navigation didn’t work. I called and took it in on November 20. I was informed a card was not installed and they couldn’t believe it wasn’t with the vehicle and I got the impression it was my fault and I took it. The missing card was ordered. Three weeks later I called and was told it just came in that day. I brought the vehicle in on December 12. The card was installed and I was told it was a very expensive replacement and they would try to cover it under the warranty and if not they would call me. I informed them I do not intend to pay for something that was supposed to be part of the vehicle when I picked it up. Again I got the impression that the feeling was I was responsible. My point is that if the vehicle had been properly checked before I picked it up thi shouldn’t have happened. On two occasions I called Kim, who sold me the vehicle about this issue and on both occasions she said she would get back to me and she never did. The chip or card or whichever was installed and works and I haven’t heard anything yet regarding the warranty.
David L.
APPLETON
Was this review helpful?
Confirmed Service Customer
Eric Wright (sales) and Bobby Thao (service) were amazing.
David L.
Appleton
Was this review helpful?
Confirmed Service Customer
Got me in right away, kept me informed, got it fixed and on my way.
Gary C.
NEW LONDON
Was this review helpful?
Confirmed Service Customer
Being the normal maintenance prior to our winter season all items were inspected and serviced as needed. Shortly after I was on my way.
Les W.
Neenah
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
prompt courteous service with any questions ansered as well.
Thelma R.
Appleton
Was this review helpful?
Confirmed Service Customer
Service seemed fine. I made an appointment, and it was 45 minutes after the time before my vehicle was started. So I was there for 90 minutes.
Steven V.
Appleton
Was this review helpful?
Confirmed Service Customer
I came in to get new tires put onto my truck and normally it takes about an hour and half and it took them over three and half hours to take the old tires off the rims and then to mount and balance my new tires. About an hour and half into the appointment they sent me the multi point inspection and they had my tires off the truck but they were just sitting on the ground and looked like they didn’t start taking my old tires off the rims. I was not pleased or happy on how long it took. I asked about two hours in if they were done yet and the service writer said they technician would be done in about a half hour. But 30 minutes went by then 45 minutes went by then an hour went by so i went back up to the service writer and said I needed to get going because i had an appointment i needed to get to and he told me the technician would be done in a half hour.
Carter M.
NEENAH
Was this review helpful?
Confirmed Service Customer
Person was courteous and explained everything. I had an appointment and was in and out as expected. Why did I have to provide my name and address at checkin when all that was in my appointment? Kind of annoying and redundant.
Paul H.
Appleton
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Great service! Both shuttle drivers were amazing!
Lisa B.
Appleton
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Staff we had personal contact with were excellent and would definitely recommend. However we requested shuttle service when we called, it was not available. Everything else was just fine.
Betty D.
GREENVILLE
Was this review helpful?
Confirmed Service Customer
Went to express lube, only dissatisfaction was the my truck was complete, sitting in completed area. I was not notified until 20 minutes later. Work on time management
Robert A.
NEENAH